Man and Van East Ham Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van East Ham provides man and van, home removals, office removals, and related transport services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, company or organisation booking or paying for the services or on whose behalf the services are provided.

Services means any removal, transport, loading, unloading, packing, unpacking, furniture assembly or related services provided by Man and Van East Ham.

Vehicle means any van or other vehicle used by us to provide the services.

Goods means the items, belongings, furniture, equipment and any other property which you ask us to move, transport, handle or store.

Waste means any items which you ask us to dispose of, including household waste, commercial waste, furniture for disposal, electrical items, and any other material classed as waste under applicable regulations.

2. Scope of Services

Man and Van East Ham provides man and van services, household and office removals, single item and multi-item transport, and related loading and unloading assistance. Services are provided subject to availability and the information you supply at the time of booking.

We reserve the right to refuse to carry certain items, including but not limited to hazardous materials, illegal goods, perishable goods not properly packed, live animals, and items which in our reasonable opinion may pose a health and safety risk or could damage our vehicle or other goods.

We do not provide specialist removal services for items that require dedicated equipment or licences, such as heavy industrial machinery, unless expressly agreed in writing in advance.

3. Booking Process

3.1 Booking requests

All bookings must be requested in advance. When you make a booking request, you must provide accurate information including collection and delivery addresses, access details, the nature and approximate volume or list of goods, any special handling requirements, and your preferred date and time.

3.2 Estimates and quotations

Any estimate or quotation we provide is based on the information supplied by you. If the information is incomplete or inaccurate, or if the situation on the day of the move differs from what was described, additional charges may apply. Quotations are normally given on an hourly rate or fixed price basis, as agreed at the time of booking.

3.3 Booking confirmation

A booking is only confirmed when we have accepted your request and, where required, you have paid any deposit specified. We reserve the right to refuse or cancel a booking at our discretion, for example if resources are not available or if we reasonably believe the job cannot be carried out safely or lawfully.

3.4 Changes to bookings

If you wish to change the date, time, addresses, or scope of work after your booking is confirmed, you must notify us as soon as possible. All changes are subject to availability and may result in adjustments to the price. We will confirm any revised charges before proceeding.

4. Access, Parking and Customer Responsibilities

4.1 Access to premises

You are responsible for ensuring that there is adequate access to both collection and delivery addresses, including vehicle access, clear pathways, and safe internal access such as stairs, lifts and corridors. If access is restricted or unsafe, we may refuse to proceed or may need to adjust the service and charges accordingly.

4.2 Parking arrangements

You are responsible for arranging suitable parking for our vehicle at both collection and delivery sites and for complying with any local parking rules. Any parking charges, fines, or penalties incurred as a result of insufficient or incorrect parking arrangements will be chargeable to you.

4.3 Packing and preparation

Unless we have agreed to provide packing services, you are responsible for adequately packing and securing your goods for transport, including protecting fragile items. We are not liable for damage to goods resulting from poor or inadequate packing where packing was carried out by you or a third party instructed by you.

4.4 Presence during the move

You or your authorised representative must be present at collection and delivery locations to guide our team, confirm which items are to be moved, and sign any job sheets or delivery notes. If no authorised person is present, we may at our discretion either cancel the job and apply a cancellation charge or proceed based on the information available, in which case our liability will be limited.

5. Payments and Charges

5.1 Rates and pricing

Our charges may be calculated on an hourly rate, fixed fee, or a combination of both, as set out at the time of booking. Additional charges may apply for extra labour, long carrying distances, restricted access, dismantling and reassembly, waiting time, and unscheduled stops.

5.2 Deposits

We may require a deposit to secure your booking. The amount and due date of any deposit will be communicated to you before confirmation. Deposits are usually non-refundable, except where we cancel the booking and you are not at fault.

5.3 Payment terms

Unless otherwise agreed in writing, payment is due on completion of the services on the day of the move. We accept the payment methods notified to you in advance. We reserve the right to refuse to unload the vehicle until payment has been made, where this is lawful and reasonable.

5.4 Late payment and interest

If payment is not made when due, we may charge interest on the outstanding amount at a reasonable rate until payment is received in full. We may also recover any costs incurred in seeking to recover overdue amounts, including reasonable administrative costs.

6. Cancellations and Rescheduling

6.1 Customer cancellations

If you need to cancel your booking, you must notify us as soon as possible. The following cancellation terms will normally apply unless otherwise agreed.

For cancellations made more than 72 hours before the scheduled start time, we may refund any sums paid, less any non-refundable deposit and any reasonable administrative costs.

For cancellations made within 72 hours but more than 24 hours before the scheduled start time, we reserve the right to charge up to 50 percent of the estimated job value.

For cancellations made less than 24 hours before the scheduled start time, we may charge up to 100 percent of the estimated job value.

6.2 Rescheduling

Requests to reschedule are subject to availability. If you request to change the date or time at short notice, we may treat this as a cancellation and new booking and apply the cancellation terms above.

6.3 Cancellations by Man and Van East Ham

We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, or unexpected legal or safety issues. In such cases, we will offer an alternative date or a refund of any amounts paid for the affected booking. We will not be liable for any indirect or consequential loss arising from such cancellation.

7. Liability for Loss or Damage

7.1 Our duty of care

We will take reasonable care in handling, loading, transporting and unloading your goods. However, our liability is subject to the limitations set out in this section.

7.2 Excluded items

We are not liable for loss or damage to items of special value, including money, jewellery, precious metals, watches, securities, important documents, artwork, antiques, or collections, unless we have expressly agreed in writing to carry such items with full disclosure of their nature and value.

7.3 Packing and pre-existing damage

We are not liable for damage resulting from inadequate packing where packing was not carried out by us, or for any pre-existing damage, wear and tear, or inherent defects in the goods.

7.4 Indirect and consequential loss

We are not liable for loss of profits, loss of opportunity, loss of data, loss of business, or any indirect or consequential loss arising out of or in connection with the services, whether in contract, tort or otherwise.

7.5 Limits of liability

Our total liability for loss of or damage to goods shall be limited to a reasonable amount, taking into account the size of the job and the charges paid or payable, unless a higher value has been agreed by us in writing and an additional charge for enhanced cover has been accepted by you. Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be lawfully limited or excluded.

7.6 Claims procedure

If you believe your goods have been lost or damaged due to our fault, you must notify us in writing as soon as reasonably practicable and in any event within 7 days of completion of the services. You must provide reasonable evidence of the loss or damage and allow us a reasonable opportunity to inspect the goods. Failure to notify us within this period may affect our ability to investigate and may reduce or extinguish any liability we may have.

8. Waste and Disposal Regulations

8.1 Waste carriage

Where we agree to remove waste or unwanted items for disposal, we will comply with relevant waste regulations. Certain types of waste may require specialist handling or licences, and we reserve the right to decline removal of such items.

8.2 Prohibited waste

We will not carry hazardous, toxic, clinical, or regulated waste such as chemicals, asbestos, medical waste, or flammable substances. You are responsible for ensuring that any items presented to us for disposal are safe and lawful to transport.

8.3 Duty of care

You remain responsible for accurately describing items for disposal and for the legality of any waste presented. If we incur costs, penalties or liabilities as a result of incorrect descriptions or illegal waste, you will be responsible for reimbursing those costs.

9. Delays and Events Beyond Our Control

We will use reasonable efforts to provide the services at the agreed time and within a reasonable period. However, we are not liable for delays caused by events beyond our reasonable control, including but not limited to traffic conditions, road closures, weather events, accidents, mechanical failures, or delays caused by you or third parties.

If a delay occurs, we will keep you informed where reasonably possible and will complete the job as soon as we reasonably can. Additional waiting time may be chargeable at our standard rates.

10. Customer Conduct and Health and Safety

You must ensure that the environment in which we are working is safe and that our staff are not exposed to unnecessary risks. We may refuse to carry out work if we consider conditions to be unsafe, including due to aggressive behaviour, unsafe premises, or the presence of hazardous materials.

We will not tolerate abusive, threatening, or discriminatory behaviour towards our staff. If such behaviour occurs, we may terminate the services immediately and you will remain liable for charges incurred up to that point and any applicable cancellation fees.

11. Complaints

If you are dissatisfied with any aspect of our services, you should raise your concerns as soon as possible so we can try to resolve the issue. Formal complaints should be submitted in writing, setting out relevant details and any supporting evidence. We will review your complaint and respond within a reasonable time.

12. Data Protection and Privacy

We collect and process personal data necessary to manage bookings, deliver services, and handle payments and enquiries. We will handle your personal information in accordance with applicable data protection laws and will only share your data where necessary for the performance of the services, for legal or regulatory reasons, or with your consent.

13. Changes to These Terms

We may revise these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. The version in force at the time of your booking will apply to that booking. Any updated terms will be made available on request.

14. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.

You and Man and Van East Ham agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

15. General Provisions

15.1 Entire agreement

These Terms and Conditions, together with any written quotation or confirmation provided to you, constitute the entire agreement between you and Man and Van East Ham in relation to the services and supersede any previous understandings or agreements.

15.2 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions will remain in full force and effect.

15.3 No waiver

Failure or delay by either party to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

15.4 Assignment

You may not transfer or assign your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract some or all of our rights and obligations where necessary to deliver the services, provided that this does not reduce your rights under these Terms and Conditions.

By confirming a booking with Man and Van East Ham, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.



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Contact Us Today for a First-Class Man and Van East Ham Service at a Price You Can Afford

We aren’t the only man and van service in the region yet our commitment to customer care has earned us a podium place among the crowd. We are proud of our team of loyal workers who are rewarded with quality training and recognition. East Ham is our locality and one we enjoy serving very much. We promise a reliable service and a sound work ethic that never goes out of style. Contact our man and van East Ham for an informal chat and invite us to your E6 property without delay.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van East Ham Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 1 Bedford Rd
Postal code: E6 2NL
City: London
Country: United Kingdom

Latitude: 51.5339480 Longitude: 0.0615720
E-mail:
[email protected]

Web:
Description: If you give us a ring you will find the greatest relocation solutions all over East Ham, E6. Our experienced removal crews are always ready to help you.
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