Terms and Conditions for Man And Van Eastham

These terms and conditions set out the basis on which Man and Van Eastham provides domestic and commercial moving, collection, delivery and related transport services. By making a booking, confirming a quotation, or allowing the service to proceed, the customer agrees to be bound by these terms. They are intended to create a fair, transparent and practical agreement between the customer and the service provider. For the purposes of this document, references to we, us, and our mean the operator of the man with a van service, while references to you and your mean the customer or any person acting on the customer’s behalf.

These terms apply to all jobs arranged through any accepted booking method, whether the work involves a single item, multi-item transport, house removal, office relocation, furniture delivery, or waste-related collection, where permitted by law. The customer is responsible for reading these terms carefully before placing an order. If any part of these terms is unclear, the customer should ask for clarification before the booking is confirmed. These terms do not affect any rights that cannot lawfully be excluded under UK consumer law.

We reserve the right to update these terms from time to time. The version in force at the time of booking will apply to that job, unless a change is required by law or regulation. Any variation to these terms must be agreed in writing or clearly confirmed as part of the booking process. The service is offered subject to vehicle availability, staff availability, access conditions, traffic conditions, and any limits imposed by law or safety requirements.

1. Booking Process

A booking for Man And Van Eastham is only confirmed when we have accepted the request and provided a booking confirmation. A quotation alone does not guarantee availability. The customer must provide accurate information about the items to be moved, the collection and delivery addresses, the preferred date and time, parking or access restrictions, lift availability, floor levels, and any special handling requirements. Where the customer supplies incomplete or inaccurate information, we may revise the quotation, alter the vehicle size, change the crew required, or cancel the booking if the service cannot reasonably be delivered as expected.

We may base pricing on hourly rates, fixed prices, minimum charges, waiting time, or a combination of these, depending on the nature of the job. Any estimate is based on the information available at the time and may change if the actual work differs from the description provided. If extra labour, extra stops, dismantling, reassembly, carrying over long distances, staircase access, parking delays, or additional weight/volume is required, additional charges may apply. The customer acknowledges that a van removals service often depends on practical factors that can only be fully assessed on the day.

Bookings may be requested by telephone, email, messaging, online form, or other accepted methods. We may ask for a deposit or pre-authorisation to secure the booking. Any special request, including fragile items, bulky appliances, limited access, or timed delivery, must be declared before confirmation. We do not guarantee that all requested timing windows can be met, although we will use reasonable efforts to attend within the agreed period. Delays caused by weather, road conditions, incidents, or unforeseen operational issues do not automatically constitute a breach of contract.

2. Payments and Charges

Unless otherwise agreed in writing, payment is due on completion of the service on the same day. We may accept card payment, bank transfer, cash, or another agreed method. For some jobs, full or partial payment may be required in advance. If a deposit is taken, it will be applied against the final price unless otherwise stated. All prices are quoted in pounds sterling and may be subject to VAT where applicable. The customer is responsible for ensuring payment is made promptly and in full.

If the job takes longer than expected because of circumstances outside our control, including poor access, incorrect item descriptions, waiting for keys, customer delays, or extra loading/unloading time, additional fees may be charged. Any parking charges, tolls, congestion charges, permits, disposal fees, or similar costs that are necessary to complete the job may also be added to the invoice where they were not included in the original quote. Where a fixed price has been agreed, it applies only to the scope of work described in the booking confirmation.

If payment is not received when due, we may retain a right of lien over goods to the extent permitted by law, suspend further work, or recover reasonable collection costs. We may also charge interest on overdue sums in accordance with the Late Payment of Commercial Debts legislation where applicable, or at the statutory rate permitted for consumer transactions. The customer must not withhold payment because of a dispute unrelated to the completed service. Any billing issue should be raised promptly so it can be investigated in good faith.

3. Cancellations, Rescheduling, and Non-Attendance

The customer may cancel or reschedule a booking by giving reasonable notice. If a cancellation is made too close to the scheduled time, a charge may apply to reflect lost time, vehicle allocation, crew costs, and administration. The amount of any cancellation fee will depend on the circumstances, including how much notice was given and whether work has already begun. If a non-refundable deposit has been agreed, it may be retained in part or in full where the cancellation falls within the stated cancellation period or where costs have already been incurred.

We may cancel or reschedule the booking if there is unsafe access, severe weather, vehicle breakdown, staff illness, traffic disruption, unpaid sums, incorrect address details, or any other reason outside our reasonable control. Where possible, we will seek to offer an alternative time or date. We will not be liable for any indirect losses arising from a cancellation or delay, such as loss of earnings, missed appointments, inconvenience, or costs incurred arranging another provider, except where liability cannot be excluded by law.

If the customer is not present, cannot be contacted, or fails to provide access within a reasonable waiting period, the job may be treated as a failed attendance. In that case, a minimum call-out fee, waiting charge, or wasted journey fee may apply. The customer is responsible for ensuring that keys, access codes, parking permissions, and item readiness are arranged before the agreed arrival time. A man and van service operates on schedule and depends on timely cooperation from the customer.

4. Customer Responsibilities

The customer must ensure that the items offered for transport are legal, properly packed where necessary, and fit for carriage in the available vehicle. We are not responsible for packing fragile items unless this has been expressly agreed. The customer should remove all personal, confidential, or valuable data from devices and documents before handover. Items should be identified clearly if they are to remain separate from other goods. The customer must inform us in advance about any unusually heavy, hazardous, or restricted items so that appropriate arrangements can be made.

The customer warrants that they have the legal right to request the transport of the goods and that the items are not stolen, prohibited, dangerous, or subject to legal restriction. We may refuse to carry items that appear unsafe, unlawful, leaking, pest-infested, or likely to damage the vehicle or other goods. Any refusal on safety or legal grounds will not amount to a breach of contract. The customer is also responsible for ensuring that parking, loading access, permits, and site rules are complied with at both collection and delivery points.

Where disassembly or reassembly is required, this must be discussed in advance. We may decline to dismantle or rebuild items that appear unstable, overly complex, or likely to be damaged during handling. Any instructions given by the customer that conflict with safety requirements may be ignored. If an item is loaded in a customer-requested manner contrary to our advice, the risk associated with that decision may rest with the customer.

5. Liability and Damage

We will take reasonable care when carrying out the service, but our liability is limited to the extent permitted by law. We are not liable for losses caused by circumstances beyond our control, including traffic delays, road closures, weather, third-party actions, or events that could not reasonably have been avoided. We are also not liable for pre-existing damage, wear and tear, hidden defects, or breakage resulting from inadequate packing by the customer.

If damage to goods is caused by our proven negligence, our liability will generally be limited to the reasonable repair cost or replacement value of the affected item, subject to any contractual or statutory limits applicable to the service. The customer must inspect items promptly after delivery and notify us of any claim as soon as reasonably possible, providing evidence where available. Failure to report a claim within a reasonable time may affect our ability to investigate and may limit any remedy.

We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under English law. Nothing in these terms affects the customer’s statutory rights as a consumer. The customer agrees that any consequential or indirect losses, including business interruption, missed profits, or emotional distress, are excluded to the maximum extent permitted by law.

6. Waste Regulations and Disposal

Where the service includes waste collection or disposal, the customer must ensure that the waste is accurately described and lawfully presented for collection. We operate in accordance with applicable UK waste legislation and environmental requirements. Waste may only be handled, transported, transferred, or disposed of by lawful means and only where we are authorised or permitted to do so. We may refuse any waste load that is mixed, unidentified, hazardous, leaking, or otherwise unsuitable for lawful transport.

The customer confirms that they have the right to request the removal of the waste and that the waste has not been fly-tipped or illegally deposited. Where required, the customer must provide correct information about the type of waste, origin of the waste, and any special handling needs. Some items may require separate treatment, specialist facilities, or prior declaration. If the customer misdescribes waste or conceals restricted materials, the customer will be responsible for any penalties, additional costs, or losses arising from that misdescription.

We may issue documentation relating to lawful disposal where appropriate, but the customer remains responsible for ensuring that any waste transfer arrangements are legal and compliant. Materials commonly subject to additional controls, including asbestos, chemicals, oils, batteries, gas bottles, electrical waste, and clinical waste, may not be accepted unless expressly agreed and lawfully permitted. We may refuse any item that cannot be dealt with safely, responsibly, and in accordance with waste duty of care obligations.

7. Force Majeure, Conduct, and Access Issues

We will not be liable for delay or failure to perform where the delay or failure results from events beyond our reasonable control, including but not limited to severe weather, accidents, fire, flood, strikes, civil disorder, road closures, vehicle defects not caused by negligence, or legal restrictions. In such circumstances, performance may be suspended, rescheduled, or cancelled without liability except for refunds due in respect of services not yet performed where required by law or agreement.

The customer and any persons present at the collection or delivery site must behave respectfully and must not threaten, obstruct, or interfere with our staff or equipment. We may withdraw from a job if there is abuse, unsafe behaviour, aggression, or a risk to safety. Any item that cannot be moved safely because of size, weight, layout, or access constraints may be left in place. If the customer requests assistance beyond the agreed scope, we may decline or quote an additional charge.

We may take photographs before, during, or after the service for operational records, evidence of condition, route management, or dispute resolution, provided this is done lawfully and in line with applicable data protection requirements. Any personal data shared with us for booking and administration purposes will be handled in accordance with relevant data protection law. We will keep such data only as long as necessary for business, legal, and accounting purposes.

8. Governing Law and General Provisions

These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If any provision of these terms is found to be invalid, unlawful, or unenforceable, that provision will be treated as modified to the minimum extent necessary or severed if required, and the remaining provisions will continue in full force.

No failure or delay by us in enforcing any provision shall constitute a waiver of that provision. Any waiver must be in writing to be effective. These terms contain the entire agreement between the parties in relation to the booking and supersede any prior verbal discussion, estimate, or correspondence, except where expressly incorporated into the booking confirmation. The customer should keep a copy of the booking confirmation and these terms for reference. By proceeding, the customer acknowledges that a man and van service is a practical transport arrangement that depends on accurate information, timely communication, and lawful conduct from all parties.

The headings in these terms are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context allows. References to legislation include amendments, re-enactments, and related regulations. These terms are designed to support a professional moving service while maintaining clear responsibilities for booking, payment, cancellation, liability, and waste compliance. By confirming a booking, the customer agrees to these terms in full.